F.A.Q.'s (Help Page)

This page is designed to help answer frequently asked questions (f.a.q.'s), solve problems, and make recommendations. It is for informational purposes only. Any recommendations found here are our opinions based on many years of shooting, gunsmithing, instructing, and "first hand" experience.

Index:

• Back to home page Start shopping online at Andean
• Why doesn't Andean's web site work for me? Troubleshooting for people visiting our web site.
• What is a good "first gun" for youth? Picking the right firearm for a junior.
• What is a good "first gun" for self defense? Insights for first time gun buyers.
• What is meant by the term "stopping power?" The ability of a gun to stop a "bad guy" from attacking.
• What is meant by the term "fire power?" Having enough ammunition to survive an encounter without running out of ammunition.
• What is a "defensive mind set?" Having a prepared and preventive mentality can keep you alive in times of trouble.
• What is the best gun for the money? Our picks for the best firearms available in your price range.
• What does Andean charge for shipping? Our shipping tables and options, all based on package weight.
• Does Andean ship internationally? What global customers need to know.
• Can I order by phone? This gives you the info you need to order from Andean by phone.
• Can I order by mail? This gives you the info you need to order from Andean by mail.
  
• What payment methods does Andean accept? Information to help you pay your way.
  
• How can I buy a firearm from Andean, Inc.? What is needed for you to purchase guns from us.
• What is your policy on sales, returns, and exchanges? What you need to know about buying from Andean.

Q: Why doesn't Andean's web site work for me?

A: Our web site works reliably if you have a web browser (a software program for searching the internet, such as MS Internet Explorer or Netscape Navigator) that has its settings (also known as preferences) set as follows:

• "Java (or Javascript) enabled"
• "Accepts cookies from the originating web site (or all web sites, if you prefer)"

If you cannot see this graphic rotating from Amex to Mastercard to Visa to Discover/Novus, you do not have Java enabled. Microsoft had a disagreement with Sun Microsystems, the owners of Java. Ever since then, all Microsoft products have had their factory settings set with Java disabled. If you try our links and get an error message, such as "page cannot be found," you probably don't have Java enabled on your browser. You are missing out on a lot of the awesome things the internet has to offer, including this web site, if you do not have Java enabled.

Here's how to change your browser settings:

MS Internet Explorer v.6 and higher	Netscape Navigator v.6 and higher
Select "tools" on Explorer's top menu bar. Select "internet options" Select the "advanced" tab Check the "use Java 2 v. 1.4" box. Check the "Java console enabled" box. Check the "Java logging enabled" box Next, select the "privacy" tab and move the slider to "medium." Click "apply" in the lower right corner. Click "okay" in the lower right side. Reboot your computer and come back to www.andean-inc.com.	Select "edit" on Navigator's top menu bar. Select "preferences." In "category," select "privacy & security." Select "cookies." Select "enable cookies for the originating web site only." Also in "category," select "advanced." Select "enable Java." Click "okay" in the lower part of the window. You are ready to shop the Andean site.

Other versions of these browsers will have very similar steps, but not exactly the same as those listed above. You should be able to make the changes on your version of browser by using this information. You may find it helpful to print a copy of this page for reference as you change your settings.

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A: Any .177 caliber air rifle or .22 Long Rifle caliber rifle is a great first gun for youth. So is a .410 or 20 gauge shotgun. Any of these provides low recoil, so juniors can concentrate on improving their skill instead of fighting a bad "flinch." Pellets in .177 caliber are easy to get and are available in a wide range of designs. Ammunition in 20 gauge and .22 LR is very inexpensive and comes in many useful varieties. Ammo in .410 gauge is not cheap, but it is very mild in recoil. The thing to keep in mind is that a 20 gauge gun might weigh too much for small juniors; .410's are lighter in weight.

We have these recommendations:

• Before your junior even gets his/her first gun, have them complete an NRA Basic Firearms Course in Rifle (preferred) or Shotgun. State Hunter Safety training is no substitute for what you get from the BFC!
• For a first rifle, get either a .177 caliber air rifle, or a .22 rifle to learn the basics of marksmanship, and get a shotgun afterward. It is much easier to learn to be a good rifle shooter, then a good shotgun shooter than to do it the other way around! A bolt-action rifle is best, followed by a falling-block or break-action, single shot rifle. Getting a fast-shooting semi-automatic, pump, or lever action takes a junior's attention away from what's important - improving marksmanship through practicing the "fundamentals!"
• For a first shotgun, get a .410 gauge for youth 12 and under. Most teenagers can hold up either a .410 or a 20 gauge.

A: For people with little or no firearms experience, we recommend a 20 gauge or 12 gauge shotgun. They have a great deal of stopping power, and intimidate "bad guys." If a shotgun is not to your liking, we recommend getting a double action revolver in .38 special caliber, or larger. Good revolver calibers include: .38 special, .357 magnum, 10mm, .44 special, .45 long colt, .45ACP.

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A: "Stopping power" is a gun's ability to stop an attacker from attacking. It has a lot to do with what size of cartridge the gun shoots, the ammunition qualities, and where the attacker is shot. Examples of good stopping power guns are: 12 or 20 gauge shotgun, .44 or .45 caliber handguns.

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A: "Fire power" means having a lot of rounds of ammunition at your disposal. It is a subjective term, but can usually be though of as referring to firearms capable of shooting more than 10 rounds without reloading.

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A: Here we offer our recommendations for the best firearms for the money in a given price range.

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   Q: What does Andean charge for shipping?

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  Q: Does Andean ship internationally?

• Find a licensed gun dealer in your area willing to do a transfer. This is your "transfer agent."
• Have the transfer agent send a signed-in-ink copy of his license (FFL) to the gun dealer making the sale. This is the "selling dealer." If you are buying a gun from us, we are the selling dealer.
• Send payment to the selling dealer. If you are buying a gun from us, you can purchase online, or call in your order by phone. You can pay with credit card, check, cashier's check, or money order. There is a 10 day hold on personal or business checks.
• The selling dealer sends the gun and a signed-in-ink copy of his license (FFL) to the transfer agent.
• The transfer agent contacts the buyer.
• The transfer agent helps the buyer fill out all Federal, State, and local paperwork. The Federal Form 4473 must be completed. The paperwork process may include a background check on the buyer.
• The buyer takes the gun after complying with all the regulations.

It is possible for a person who does not live in the USA to purchase a firearm here, but Andean does not have an import/export license. Andean does not export firearms to other countries. Non-USA-residents may not purchase a firearm in the USA and take delivery of it here; the firearm must be legally exported outside the USA to your country, in compliance with all laws of both countries.

1. Last, First, Middle Name | Are you Male or Female
2. Height
3. Weight
4. Race
5. Residence Address (No., Street, City, County, State, ZIP Code)
6. Date of Birth
7. Place of Birth (City and either State or Foreign Country)
8. Certification Questions:
9. Are you the actual buyer of the firearm indicated below? If you answer no to this question the dealer cannot transfer the firearm to you.
Are you under indictment or information in any court for a crime for which the judge could imprison you for more than one year? An information is a a formal accusation of a crime made by a prosecuting attorney.c. Have you been convicted in any court of a crime for which the judge could have imprisoned you for more than one year, even if the judge actually gave you a shorter sentence?
d. Are you a fugitive from justice?
e. Are you an unlawful user of, or addicted to, marijuana, or any depressant, stimulant, or narcotic drug, or any other controlled substance?
f. Have you ever been adjudicated mentally defective or have you been committed to a mental institution?
g. Have you been discharged from the Armed Forces under dishonorable conditions?
h. Are you an alien illegally in the United States?
i. Have you ever renounced your United States citizenship?
j. Are you subject to a court order restraining you from harassing, stalking, or threatening an intimate partner or child of such partner?
k. Have you been convicted in any court of a misdemeanor crime of domestic violence? This includes any misdemeanor conviction involving the use or attempted use of physical force committed by a current or former spouse, parent, or guardian of the victim or by a person with a similarrelationship with the victim.
l. Are you a citizen of the United States?
m. What is your State of residence? If you are not a citizen of the United States, you have a State of residence only if you have resided in the State for at least 90 days prior to the date of this sale.


I certify that the above answers are true and correct. I understand that a person who answers "Yes" to any fo the questions 8b through 8k is prohibited from purchasing or possessing a firearm. I also understand that the making of a false oral or written statement or the exhibiting of any false or misrepresented identification with respect to this transaction is a crime punishable as a felony. I further understand that my repetitive purchase of firearms for the purpose of resale for livelihood and profit without a Federal Firearms License is a violation of law.

• All merchandise is unconditionally guaranteed to be as stated.
• Terms of review: 
• A three (3) calendar day review policy applies to used firerams, starting the day you receive your order.
• A thirty (30) calendar day review policy applies to gun parts and accessories, starting the day you receive your order.
  
• Returned merchandise must be the original merchandise, components, parts, and/or pieces in the original shape and condition they were sent. 
• There are no returns allowed on new firearms. The manufacturer is responsible for any and all warranties.
• The customer pays for shipping, handling, and insurance on all used firearms returned to Andean.
• For accessories and parts, if we made a mistake, we will reimburse you for your shipping, handling, and insurance once you have returned the merchandise; we will then make things right by sending you the correct item at no additional charge to you. If it is your mistake and you want an exchange for the correct item, you pay for the shipping, handling, and insurance to send the exchanged item to you. If you don't like your merchandise, send it back for a full refund of the value of the individual item(s) returned. All returns/exchanges must be sent to us at the address below.

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